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SUPPORT & PRODUCT ENQUIRIES

A real conversation.
A clearer next step.

Looking for a preview, checking a product’s fit or need help with a setup? Get in touch with Smartechor.

PRODUCT SUPPORT

Tell us what you need.

Include the steps that led to the problem and what you expected to happen. Please redact personal information from screenshots.

We reply within two business days. What support covers, and what it does not, is set out in the support policy below.

Theme setup guides: VOLT · Centre Court · Atelier Form · Torque Grid · POLYMATH

Never include passwords, API keys, payment details or customer records. By submitting, you ask us to use these details to handle your enquiry as described in our privacy notice.

SUPPORT POLICY

What you can expect.

We reply to every support request within two business days. Business days are Monday to Friday, excluding public holidays. Reported defects are fixed in good time, and a critical bug — one that breaks storefront browsing, the cart or checkout — is treated as our first priority and addressed immediately.

What support covers

  • Installing and configuring the theme, and the setup steps in each theme’s documentation.
  • Every feature documented for the theme you bought, including its metafield data and theme settings.
  • Reproducible defects in the theme’s own code, on a supported browser and an unmodified copy of the theme.
  • Theme updates, and guidance on moving your settings to a new version.

What support does not cover

  • Custom development, design changes and code written for your store beyond the theme as supplied.
  • Third-party apps, their styling and their conflicts with the theme, and code added by another developer.
  • Store administration: entering products, pricing, shipping, taxes, payments and domains.
  • Shopify platform accounts and billing, which Shopify Support handles, and business, legal or financial advice.

Support is offered in English, by email and through the form above, for the store the theme is licensed to. Replying within two business days is a commitment to respond, not a promise that every issue is resolved in that time; where a fix needs a theme update we will tell you what we found and when to expect it. Requests that fall outside this scope still get an answer pointing you to the right place. The fuller policy, covering apps as well as themes, is in the support policy in our legal centre.

Let’s talk.

support@smartechor.com

Opens your email app. You can also copy the address into your preferred email service.

Help us help you.

  1. Name the product.Tell us which theme or app you’re interested in.
  2. Share a little context.Your platform, what you want to achieve, and where you need guidance.
  3. Keep sensitive details private.Never send passwords, API keys, payment details or customer records. Redact screenshots before sharing.

Before you write.

Can I buy or install a product here?

This is our product showcase. Products are being prepared for release. Official marketplace links will appear on the relevant product pages when available.

Can I see a theme before its launch?

Yes — email us to request access to a current preview. Demo stores may be password-protected during development.

Does the showcase host the Shopify themes?

The showcase presents the collection. Theme storefronts run on Shopify; this site is not a replacement storefront or app backend.